Terms of use

Website Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the website operated by House of Paws Limited (“House of Paws,” “we,” “us,” or “our”), located at www.houseofpaws.co.uk. Our registered office is at Oakham Road, Somerby, Melton Mowbray, Leicestershire, LE14 2QF, United Kingdom.

By using this website, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website.

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1. Use of the Website

You may use this site for personal, non-commercial purposes related to shopping with House of Paws. You must not misuse the site, including by introducing viruses or other harmful material, engaging in data mining, or attempting unauthorized access to systems.

We reserve the right to modify or withdraw this website, or these Terms, at any time without notice. Continued use of the website after any change constitutes your acceptance of the new Terms.

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2. Intellectual Property

All content on this website—including images, text, graphics, logos, button icons, code, software, and layout—is owned or licensed by House of Paws and is protected under UK and international copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, sell, or exploit any part of the site for commercial purposes without our prior written consent. House of Paws and all associated logos are trademarks of House of Paws Limited.

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3. Product Information & Availability

We strive to ensure that all product descriptions, images, pricing, and availability displayed are accurate. However, we reserve the right to correct any errors and to change or update information at any time without prior notice.

All orders are subject to acceptance and availability. We may refuse or cancel orders at our discretion.

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4. Pricing & Payment

Prices include VAT (where applicable) and are displayed in GBP. Payment must be made at the time of order via the accepted methods displayed on the checkout page. We use secure third-party payment processors. We do not store credit card details.

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5. Shipping & Delivery

Delivery terms, costs, and timeframes are provided at checkout. Delays may occur due to factors outside our control. We are not liable for delays caused by incorrect delivery information provided by you.

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6. Returns & Refunds

You have the right to cancel or return an order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013. For details, visit our [Returns Policy page].

Custom or perishable items may not be eligible for return unless faulty.

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7. User Accounts

If you create an account on our website, you are responsible for maintaining its confidentiality and for all activity under your credentials. We reserve the right to suspend or terminate any account that violates these Terms.

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8. Privacy & Data Protection

Your privacy is important to us. All personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more, please review our [Privacy Policy].

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9. Cookies

We use cookies to improve your experience. By continuing to browse the site, you consent to our use of cookies in accordance.

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10. Disclaimers & Limitation of Liability

This website and all content are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied.

To the fullest extent permitted by law, we disclaim all liability for any damages, including:

• Direct or indirect losses

• Loss of profits, data, or goodwill

• Business interruption

• Errors, delays, or site downtime

Our maximum liability arising out of any order shall not exceed the total value of that order.

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11. Third-Party Links

Our website may include links to external sites. We are not responsible for the content, accuracy, or practices of any third-party site. Inclusion of a link does not imply endorsement.

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12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including acts of God, government restrictions, pandemics, labour disputes, or internet failures.

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13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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14. Contact Information

If you have questions about these Terms, please contact us at:

House of Paws Limited
Oakham Road, Somerby,
Melton Mowbray, LE14 2QF, United Kingdom
 Email: sales@houseofpaws.co.uk
 Tel: 01664 452169

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15. Updates to Terms

These Terms may be updated from time to time. You should review them regularly. Your continued use of the website constitutes your agreement to any changes.